Phone Number & SMS Policy

Phone Number & SMS Policy

Effective Date: 09/15/2024

1. Introduction

Welcome to the Phone Number Policy for Optimal Group Inc. and its affiliates (Optimal Health Care Inc., Optimal Case Management Inc., and Optimal Biometric Inc.). This policy outlines how we collect, use, and manage phone numbers provided by our clients on our website (ohc-inc.com). By providing your phone number on our website, you acknowledge and consent to the use of your phone number for communication purposes, including phone calls and text messages (SMS), in accordance with this policy.

2. Use of Phone Numbers

2.1 Communication: 

• Optimal Group Inc. may use the phone numbers provided on our website for the following communication purposes:
  • Phone calls to provide information related to your healthcare services and other transactional matters related to your visit.
  • Text messages (SMS) to send appointment reminders, updates, and surveys.

2.2 Privacy: 

We respect your privacy and will not share or sell your phone number to third parties for marketing purposes. Your phone number will only be used for communication directly related to your healthcare services and other matters with Optimal Group Inc.

3. Opting Out

3.1 Choice: 

We understand that your preferences may change. You have the choice to opt-out of receiving phone calls and text messages from Optimal Group Inc. at any time.

3.2 Opt-Out Methods:

• To opt-out of phone calls, please contact our website Support at 301-790-4962 ext 4666.
• To opt-out of text messages (SMS), reply to any SMS from us with the word “STOP.”

4. Message Frequency and Content

4.1 Frequency: 

We aim to maintain a reasonable frequency of phone calls and text messages to share information about your inquiry, support, and services. The number of calls or messages you receive may vary depending on your preferences and the nature of our services.

4.2 Content: 

Phone calls and text messages from Optimal Group Inc. may include, but are not limited to:

• Healthcare-related information, reminders, and updates.
• Surveys related to our services.
• Appointment scheduling and confirmation.

5. Data Security

5.1 Protection: 

We take data security seriously. Appropriate measures are in place to protect your phone number and related information.

5.2 Third Parties: 

Your phone number will not be shared with or sold to third parties for marketing purposes.

6. Changes to the Phone Number Policy

6.1 Updates: 

Optimal Group Inc. reserves the right to update this Phone Number Policy. We will notify you of any material changes through appropriate means, such as our website or direct communication.

7. Contact Information

If you have any questions, concerns, or wish to adjust your phone number preferences, please contact us at 301-790-4962 ext 4666.

** By providing your phone number on our website, you acknowledge that you have read, understood, and agreed to abide by this Phone Number Policy. 

** That you agree to receive text messages about your inquiry from Optimal, you acknowledge that message frequency may vary, standard message and data rates may apply, and it is the responsibility of the individual receiving the message. You can opt-out anytime by replying STOP or request more info by replying HELP. Note that your information will not be shared with or sold to any third party. 

Management at Optimal
{09/15/2024}